Terms of Service

Last Updated: October 2026

1. Agreement

By using Fromple ("we," "our," "us"), you ("you," "your," "user") agree to these Terms of Service. If you are using our services on behalf of an organization or a client, you represent that you have the authority to bind that organization.

2. Account Terms

2.1 Account Creation

• You must provide accurate and complete information (email address).
• You are responsible for maintaining the security of your magic-link email account and optional two-factor authentication.
• We may suspend or terminate accounts that violate these terms.

3. Services & Hosted Policy Control

3.1 The Service

Fromple provides DMARC monitoring, parsing of aggregate reports (RUA), readiness scoring, and optional CNAME delegation (Hosted DMARC).

3.2 Authority to Host

If you use the Hosted DMARC feature, you grant Fromple the authority to publish and host your DMARC policy on a dedicated DNS zone. You understand that:

• Fromple will never edit your own DNS zone directly; you must add the CNAME record yourself.
• Every tightening of your DMARC policy (e.g., moving from p=none to p=quarantine) requires your explicit, one-click approval on a screen that shows the impact preview.
• Automation may automatically loosen (rollback) your policy if a confirmed legitimate sender starts failing, to protect your deliverability. You will be alerted if this occurs.

4. Your Data

You retain all ownership of your domain names and DNS records. We do not claim ownership of the aggregate reports sent by mailbox providers. You agree that we may use aggregated, anonymized data (e.g., to improve our sender library) provided it does not identify your organization.

5. Intellectual Property

The Fromple platform, software, readiness engine, and sender library are our intellectual property. You may not copy, modify, or reverse-engineer our platform or scrape our database.

6. Pricing & Payment

6.1 Subscription Plans

• We offer monthly and annual subscription plans as described on our pricing page.
• Prices are in US Dollars (USD) and exclude applicable taxes (handled by our Merchant of Record).

6.2 Billing

• Payments are processed securely through our Merchant of Record (Polar).
• Subscriptions automatically renew unless cancelled. You can cancel anytime.
• Downgrades do not delete data immediately; they shorten retention at the next billing cycle.

7. Acceptable Use & Limitations

You may not use Fromple to:

• Attempt to bypass our rate limits or security controls.
• Use our bulk scanner to perform denial-of-service attacks on DNS providers.
• Upload malicious files or attempt to exploit our parsing pipeline.
• Use the platform for domains you do not own or have explicit permission to manage.

8. Termination & Exit Rights

8.1 By You

• You may cancel your account at any time.
• One-click Exit: If you use Hosted DMARC, we provide a tool that reproduces your current policy as a plain TXT record. You must remove the CNAME from your DNS and paste the TXT record to retain your policy.
• Your data will be deleted upon request, subject to standard backup retention windows.

9. Disclaimer of Warranties

Fromple is an information and alerting aid. It is not a guarantee of deliverability, security, or compliance. We provide the service "as is" and "as available". You are responsible for confirming every legitimate sender and acknowledging the systems that send email as your domain.

10. Limitation of Liability

To the maximum extent permitted by law, Fromple is not liable for indirect, incidental, or consequential damages, including lost profits, lost emails, or business interruption resulting from your use of the service or changes to your DMARC policy.